SMS Program Policy

RaiseYourReviews SMS Service Program

1. Program description

RaiseYourReviews sends service-related text messages on behalf of local businesses to their own customers after a visit. Each conversation asks the customer to rate their experience from 1 to 10, thanks them, and invites them to leave a public review. Messages are not marketing or promotional.

2. How consent is obtained

Customers give the business permission to text them, for example at booking or checkout. Before any customer is contacted, the business must confirm in writing that every customer on its list gave permission, is 18 or older, and was not obtained from a purchased or third-party list. That attestation is recorded with a date, time and user, both at account setup and on every upload. Consent is never a condition of purchase.

3. Sample messages

Rating request: Hi Jordan, thanks for choosing Peachtree Auto Spa! On a scale of 1-10, how was your experience? Reply STOP to opt out.

Reply to a high rating: Thank you, Jordan! If you have a minute, a Google review would mean a lot to us: https://g.page/r/example/review

Reply to a middle rating: Thanks for the feedback, Jordan. What could we have done better?

Reply to a low rating: We're sorry to hear that, Jordan. What went wrong? The owner of Peachtree Auto Spa will see your reply.

After details: Thank you for sharing that. Your feedback has been passed along to Peachtree Auto Spa, and they may reach out to make it right.

4. Message frequency

Message frequency varies. Typically one rating request per visit, plus up to two replies if the customer responds. A customer is asked for a rating at most once per business per uploaded visit. Messages are sent only during the business's sending hours (by default 10am-7pm local time, never earlier than 8am or later than 9pm).

5. Opt-out (STOP)

Reply STOP (or UNSUBSCRIBE, CANCEL, END, QUIT) at any time. You will receive one confirmation and no further messages from this number. Opt-outs are permanent and apply to every business that uses the same sending number.

6. Rejoining (START)

Reply START to resubscribe. We will not re-send a rating request for a visit you were already asked about.

7. Help (HELP)

Reply HELP for help, or contact us at support@raiseyourreviews.com or (201) 994-5340.

8. Rates and carriers

Msg & data rates may apply. Supported on all major U.S. carriers. Wireless carriers are not liable for delayed or undelivered messages.

9. Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy and Terms of Service.