Privacy Policy

RaiseYourReviews · Effective Date: January 1, 2025

RaiseYourReviews ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have. By using our website or participating in our SMS messaging program, you agree to the practices described below.

SMS Consent Notice: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

1. Information We Collect

We collect information you provide directly to us and information needed to operate our SMS program, including:

  • Contact information — such as your name, mobile phone number, and email address, submitted through our web forms.
  • Consent records — the date, time, and source of your opt-in, retained to document compliance.
  • Message activity — records of messages sent and received, delivery status, and your responses (including feedback and review interactions).
  • Business customer data — where a business client uses our platform, the customer contact details they provide for outreach on their behalf.
  • Technical data — basic website usage information such as browser type and pages visited.

2. How We Use Your Information

We use the information we collect to:

  • Send service-related SMS messages, including post-service follow-ups, feedback requests, and Google review requests, to individuals who have opted in.
  • Operate, maintain, and improve our services and customer dashboards.
  • Respond to your inquiries and provide customer support.
  • Maintain records of consent and honor opt-out requests.
  • Comply with applicable laws, regulations, and carrier requirements.

3. SMS Messaging and Consent

We send SMS messages only to individuals who have explicitly opted in through a web form with a dedicated SMS consent checkbox. Consent to receive SMS messages is never a condition of purchasing any goods or services.

You may opt out at any time by replying STOP to any message. You will receive a confirmation and will not receive further messages unless you opt in again. Reply HELP for assistance.

Message and data rates may apply. Message frequency varies.

4. How We Share Information

We do not sell your personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We may share information only in these limited circumstances:

  • Service providers — trusted subcontractors who help us operate our services (for example, SMS delivery providers and hosting), who are permitted to use the information only to perform services for us. Text messaging originator opt-in data and consent are not shared with any third parties for their own use.
  • Business clients — where you are a customer of a business that uses our platform, message activity related to your interaction is made available to that business.
  • Legal requirements — when required by law, regulation, subpoena, or to protect our rights, safety, or property.

5. Data Retention

We retain personal information and consent records for as long as necessary to provide our services, comply with our legal obligations (including maintaining proof of opt-in consent), resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

  • Opt out of SMS — reply STOP at any time.
  • Access and correction — you may request access to, or correction of, the personal information we hold about you.
  • Deletion — you may request that we delete your personal information, subject to legal retention requirements.

To exercise any of these rights, contact us at support@raiseyourreviews.com.

8. Children's Privacy

Our services are not directed to individuals under 18, and you must be 18 or older to participate in our SMS program. We do not knowingly collect personal information from children.

9. Third-Party Links

Our website or messages may contain links to third-party sites (such as Google review pages). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes take effect constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

RaiseYourReviews
Email: contact@raiseyourreviews.com
Phone: (201) 994-5340